Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
- If a product was damaged upon a delivery – we offer 100% refund.
- Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
- No returns or refunds will be made if the mistake is from the customers side.
- For returns, please email firstname.lastname@example.org with the subject ‘Returns’ and include your order number, name and the reason for the return.
- We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer’s credit card or original payment method shortly after.
- NOTE: All refunds and returns will be made according to our discretion. This is non-negotiable.
Once an order has been shipped we are not able to cancel your order.